System FAQs
There is a strange noise. What should I do?
First, try to determine where the noise is coming from. The security system only produces couple of different sounds, and these come from the keypad or the siren. If what you are hearing does not sound familiar, here are some common sounds that are confused with the security system noises:
Chirping (one single beep every minute or so) – Typically, this is coming from one of the smoke detectors that came with your house. It means that the 9-volt battery needs to be replaced. This noise has nothing to do with the security system.
Buzzing – There is nothing that normally buzzes in the security system. In a small number of cases, this noise could be a malfunctioning power supply (transformer). These are plugged into a receptacle in your home, close to the main security box.
Beeping – There are a large number of household items that might be responsible for this noise. We have found many different culprits for this noise: cell phones, fax machines, computers, alarm clocks, etc.
If you have determined that the noise is coming from the keypad siren or transformer, contact us to schedule service.
The phone company said that my security system is causing a problem with my phone/ DSL/Internet.
The best method to check this before ordering service from the phone company or Bulldog Security Services is to open your main security panel (it is a beige metal box usually found in your basement or in a closet that usually has a Bulldog decal on it.) Inside you will see a 2-inch by 2-inch beige square device with a large phone plug connected to one end of it. Unplug this and you will remove the security system from the phone line. If this resolves the issue, contact us to schedule service. If this does not resolve the issue, the security system is not interfering with your phone or DSL/Internet connection, and you should contact your telephone provider.
The security system no longer beeps when I open my doors.
Check to ensure that you have your door chime function turned on. (Click on the image of the keypad below for system specific instructions.) If the door chime function is turned on and not chiming, contact us to schedule service.
My keypad is beeping and I do not know why.
Some systems beep to alert you of a trouble condition. Click on the image of your keypad below for system specific instructions. Some conditions occur because of situations in the home outside of Bulldog Security Services control. Issues such as loss of phones or power are a common occurrence. If after following the troubleshooting guidelines you need service please, contact us to schedule service.
Is there anything I should do regarding my security system if the power goes out?
No. The system comes equipped with a standby battery backup. It should last for at least four hours. After that, the system will power itself down. When the power returns, the system will power itself back up and begin recharging the battery automatically. The system will power up in the same status that it was in when it powered down (i.e. armed if the system was on, off if the system was off).
I tested/ set off the alarm system and no one called me.
For standard telephone clients:
Ensure that your phones are operational by placing a call. If this works, contact us to schedule service.
For VoIP clients:
As above, also ensure that you have an Internet connection. If both are working, contact us to schedule service.
For Cellular/ Radio clients:
Contact us to schedule service.
How do I add a user code?
Click on the image of your keypad below for system specific instructions.
I am having my door/window replaced, is there anything I should do regarding the security system connection?
Your door/ window installer may take care of this for you. If so, please test the system by turning on your door chimes, open the window(s)/ door(s) and listen for the beep once they have completed the work. If you hear the beep with each opening, the security system has not been affected. If not, or if your carpenter is unable to do this, contact us to schedule service.
When I come in a door, the alarm goes off immediately. Why is this happening?
Are you coming in the correct entry door? Bulldog Security Services sets up a limited amount of entry doors for maximum protection. If this is the same door you have always come in and this just started, or if you have changed your main entry point into the house, we may need to reprogram the system to accommodate this. Please contact us to schedule service.
There are no lights on my keypad and the system won’t turn on.
- Check to make sure that you have power in the home.
- Ensure that the power supply (transformer) is still plugged into the receptacle.
- Ensure that all of your breakers are in the “ON” position or reset breaker.
- Check all GFCI outlet reset buttons.
If all of the above are correct, contact us to schedule service.
My alarm is going off and I can’t get it to turn off.
Unplug the security system power supply transformer. Then disconnect one of the wires that is attached to the battery. This will power down the security system. Once you have done this, contact us to schedule service.
I am switching my phone service type or provider, is there anything I should do regarding my security system?
Your new provider may take care of reconnecting your system for you. You should test your system once they have completed the work. If the system does not transmit signals through your new provider’s service, or if your new provider is unable to connect the system, contact us to schedule service.
I want to change my master code.
Click on the image of the keypad below for system specific instructions.
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